The Emerald Promise
Every display is made by hand in our workshop in Mountmellick, Co. Laois, and we want you to love it. If your display arrives damaged, faulty or not as described, we’ll put it right with a repair, a replacement or a refund, and we’ll cover the cost of sending it back.
Just email info@emeraldtimepieces.ie with your order number and a photo, ideally within 7 days of delivery.
Delivery
- Every display is made to order and ships within 10 working days.
- €10 per order to Ireland (including Northern Ireland) and the UK.
- €20 per order to the USA.
- Somewhere else? Get in touch and we’ll let you know if we can deliver.
- Orders sent outside the EU may be subject to import duties or taxes, which are paid by the customer.
Getting the name right
We engrave exactly what you type, so please check the spelling before you order. If you spot a mistake afterwards, email info@emeraldtimepieces.ie as soon as you can. We can change it any time before we start making your display. Once a nameplate is engraved, it can’t be changed.
Returns
Because engraved displays are made specially for you, they can’t be returned for a change of mind. This doesn’t affect the Emerald Promise or your rights if an item is faulty or not as described.
For any item that isn’t personalised, you can cancel within 14 days of receiving it. Email us with your order number, send the item back unused within 14 days, and we’ll refund the price and standard delivery within 14 days of receiving it. Return postage is paid by you unless the item is faulty.
Questions?
Call us on 086 848 1053 (+353 86 848 1053 from outside Ireland) or email info@emeraldtimepieces.ie.
Full details are in our Terms and Conditions.
