Last updated: 22 September 2026

This policy explains how Emerald Time Pieces collects and uses your personal data when you visit emeraldtimepieces.ie or buy from us, and the rights you have under the General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

1. Who we are

Emerald Time Pieces, O’Moores Forest, Mountmellick, Co. Laois, Ireland, is the data controller for your personal data.
Email: info@emeraldtimepieces.ie
Phone: 086 848 1053 (Ireland) / +353 86 848 1053 (outside Ireland)

2. What data we collect

Order details: name, billing and delivery address, email address, phone number, the products you order and any engraving text you provide.
Payment details: card and Klarna payments are handled directly by Stripe. We never see or store your full card number.
Account details: if you create an account, your login details and order history.
Checkout details before an order is completed: if you enter your email at checkout but don’t finish your order, we may send you a reminder about your basket.
Messages: anything you send us by email, phone or through our contact form.
Website usage: information collected through cookies, such as pages visited, device and browser type, and approximate location (see section 6).

3. Why we use your data and our legal basis

To process, make and deliver your order and handle returns: necessary to perform our contract with you.
To keep financial and tax records: to comply with our legal obligations.
To answer your questions and provide customer service: our legitimate interest in running our business, or to perform our contract with you.
To send basket reminders: our legitimate interest in helping you complete a purchase you started. You can opt out at any time.
To send marketing emails: only with your consent, or where you are an existing customer and have not opted out. Every email includes an unsubscribe link.
To understand how our website is used and to measure advertising: only with your consent through our cookie banner.
To protect our website against spam and fraud: our legitimate interest in keeping the site secure.

4. Who we share your data with

We only share your data with service providers who help us run our shop, and only as much as they need:

Stripe: payment processing (cards, Apple Pay, Google Pay, Link and Klarna). Klarna may also receive your details if you choose to pay with Klarna.
Delivery companies: your name, address and phone number, so they can deliver your order.
Our website hosting provider: which stores the website and its data.
Mailchimp: to send order-related and marketing emails, if you have signed up.
Google (Analytics and Tag Manager) and Meta (Facebook/Instagram): website analytics and advertising measurement, only if you accept these cookies.

We never sell your personal data. We may also disclose data where required by law, for example to Revenue or An Garda Síochána.

5. Transfers outside the EU

Some of our service providers (such as Stripe, Google, Meta and Mailchimp) may process data outside the European Economic Area, including in the United States. Where this happens, the transfer is protected by an adequacy decision (such as the EU–US Data Privacy Framework) or by Standard Contractual Clauses approved by the European Commission.

6. Cookies

Our website uses essential cookies that are needed for the shop to work (for example, to remember what is in your basket). With your consent we also use analytics and marketing cookies. You can accept or reject non-essential cookies using the cookie banner when you first visit, and change your choice at any time through the cookie settings link on our website.

7. How long we keep your data

Order and invoice records: 6 years from the end of the tax year they relate to, as required by Irish tax law.
Customer accounts: until you ask us to close your account.
Unfinished checkout details: deleted automatically after a short period if no order is placed.
Marketing list: until you unsubscribe.
Emails and enquiries: for as long as needed to deal with your query, and then up to 2 years.

8. Your rights

Under GDPR you have the right to:

access the personal data we hold about you
have inaccurate data corrected
have your data deleted, where we are not legally required to keep it
restrict or object to how we use your data, including for direct marketing
receive your data in a portable format
withdraw your consent at any time, where we rely on consent

To exercise any of these rights, email info@emeraldtimepieces.ie. We will reply within one month. We may need to confirm your identity first.

9. Security

Our website uses an encrypted (HTTPS) connection, and payments are handled by Stripe, which is certified to the highest industry security standard (PCI DSS Level 1). Access to customer data is limited to those who need it to fulfil orders.

10. Complaints

If you are unhappy with how we handle your data, please contact us first and we will try to put it right. You also have the right to complain to the Data Protection Commission, 21 Fitzwilliam Square South, Dublin 2, D02 RD28, www.dataprotection.ie.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

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